E Support
We’re here to help
Smell Gas
If you smell gas, think you have a gas leak or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999.
For anything else, please visit our FAQ's.
Power Cut
If you have a power cut, please call the free nationwide number,105 where you will be transferred through to your local energy network operator.
If you think the problem may be with your meter, please visit our FAQ's for further support.
Electrical Medical Equipment
If you are reliant on electrical medical equipment and have lost power outside of our opening hours, please call 105 immediately.
Call us on
0333 103 9575
Monday - Friday 8am - 7pm
Saturday 9am - 5pm
Write to us at
E, T3
Trinity Park
Birmingham
B37 7ES
SMART METER TOP-UP