Customer Service Representative Call Centre
As a Customer Service Representative, you will be speaking to a diverse range of customers to quickly understand their energy supply needs.
We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success so, if you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you.
We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.
Responsibilities:
On a day to day basis you will be answering inbound calls from existing customers
Taking ownership of customer problems, solving them at first point of contact and escalating when required
Use a range of techniques to engage and build relationships quickly, often with vulnerable customers
Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
Advising customers in line with industry regulations
Skills and Experience Required:
Previous customer service experience
IT literate
Experience in CRM desirable
Good communication and listening skills
Professional and friendly approach to work
Adaptable to change
Ability to work in a fast-paced environment
Additional Information
Shifts: Monday – Friday shift patterns between 08.00 – 19.00 Some Saturdays 09.00 – 17.00
£1000 annual salary increase with each year of service up to £29,000
Holiday entitlement that increases with length of service
Enrolment into a Company pension plan with a generous employer contribution
An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos
Field Sales Advisor Field Based
We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team.
Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home.
We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.
Responsibilities:
Promoting our competitive tariffs to potential new customers
Providing an estimated comparison with their current supplier
Promoting the benefits of switching to E
Skills and Experience Required:
Previous experience in face to face sales is essential i.e. Field sales, venue sales, Door to door sales, Canvassing, Direct sales
Knowledge of the energy industry is desirable but not essential
Highly motivated with a positive work ethic
Excellent communication and interpersonal skills with the ability to relate to all levels of consumer
Positive ‘can do’ attitude
Additional Information
Please be aware that previous face to face sales experience is an essential requirement for this role, applications will only be considered if they meet this criteria.
We offer excellent benefits comprising of; uncapped commission, no bond taken, weekly invoicing, weekly pay, electronic walk lists, full uniform, iPad with ongoing training, competitive employee referral bonus.
Job Type: Full Time
SMART METER TOP-UP