We are committed to ensuring we offer the highest level of customer service at all times, however we do recognise that things can sometimes go wrong. Where this has happened, we are committed to investigating and doing our utmost to put the situation right for you as quickly as possible.

We define a complaint as 'any expression of dissatisfaction by a customer in relation to our service or products' and our aim is to resolve all complaints fully and as quickly as possible.

Our representatives are thoroughly trained to deal with any possible enquiry or situation that may arise and we do have guaranteed standards of performance you can expect from us.