Ways To Top Up
You can choose to top-up from home, on the go or at your nearest PayPoint outlet - It’s easy!
Download our App
FAQs
You may find the answer to your question here
Your Data
Your Smart Meters will safely store data about the energy you have used however, they will not hold any personal information about you. Using your in-home display unit, you will be able to view your energy usage and with your permission, information such as meter readings and credit balances will be shared with us. Your Network Operator will have access to this data, in an anonymous form, to enable them to better understand energy usage and allow them to plan for your energy needs.
Smart Meter User Guides
Our user guides provide all the practical information on using your smart meter.
To download our SMETS 1 User Guide click here
For alternative languages, please click the relevant option:
To download our SMETS 2 User Guide click here
To download our SMETS 2 User Guide in Arabic click here
E (Gas and Electricity) Ltd is a signatory of the Smart Meter Installation Code of Practice (SMICoP) whose main objectives are to ensure that as a customer, you receive a high standard of service throughout the installation process and as a result, know how to use and benefit from the smart metering equipment to help improve the energy efficiency within your home.
SMART METER TOP-UP