Our focus is on keeping costs down so you pay less.
Our focus is on keeping costs down so you pay less.
Our focus is on keeping costs down so you pay less.
Our focus is on keeping costs down so you pay less.
Our focus is on keeping costs down so you pay less.
Our focus is on keeping costs down so you pay less.
Our focus is on keeping costs down so you pay less.
Our 0333 number is ‘mobile phone friendly’. NOT a National or Premium rate phone number.
Our friendly customer services team are here to help you. To view our ‘Treating CustomFairly’ statemen
Energy Theft is when a person intentionally tampers with the meter so that it doesn’t accurately record consumption, therefore stealing energy.
Yes. Energy Theft is a serious crime with consequences such as large fines and prison sentences.
Tampering with a meter is extremely dangerous and puts the lives of anyone in the property and neighbouring areas as risk. The meter could electrocute, cause electrical fires or explosions.
If you suspect Energy Theft at either yours or someone else’s property, you should report it to your energy supplier as soon as possible.
If you would prefer to remain anonymous, you can contact Crimestoppers or UKRPA where you can report it in strict confidence.
To view the Energy Theft Charter, please click here.
As a Customer Service Representative, you will be speaking to a diverse range of customers to quickly understand their energy supply needs. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success so, if you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.
We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team. Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home. We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.
It depends how much of your electricity you can use at night rather than during the day. Because the daytime rate is higher than normal to balance out the off-peak rate, unless you are using more than 50% of your energy at night , Economy 7 actually works out more expensive. So do check carefully before you commit to switching.
It’s not the meter itself that saves you money, it’s the information you’ll get from it. Because it’ll show you exactly what you’re using and when, you can learn how to save energy – and potentially reduce how much you use. You’ll get a clearer insight into how much energy different appliances and actions use, you can modify your behaviour to make savings.
For further energy efficiency advice; including information about financial assistance towards the cost of the measures available from government visit www.energysavingtrust.org.uk
If you are struggling to pay and believe your supply may be affected, we may be able to help. Please contact us to discuss your individual circumstances.
You will also find below further information about organisations that can help if you’re struggling to pay:
StepChange Debt Charity or
0800 138 111
StepChange has more than 25 years’ experience in providing free, expert debt advice. No matter how large or small your debt problem is, they can help. They’ll look at your financial situation, give you expert advice and recommend debt solutions to suit your situation. They can also help you set up and support your chosen solution.
IncomeMax
E have partnered with IncomeMax to refer our customers to them for support. They help find millions of pounds of unclaimed benefits, grants and other financial help for customers every year. To request a referral or to find out more, contact us on 0333 103 9575.
0333 103 9575
Monday - Friday 8am - 7pm
Saturday 9am - 5pm
0333 103 9575
Monday - Friday 8am - 7pm
Saturday 9am - 5pm
0333 103 9575
Monday - Friday 8am - 7pm
Saturday 9am - 5pm
Click ‘Quote and Switch’ and fill in your details or call us on 0333 103 9575. We’ll do the rest.
Click ‘Quote and Switch’ and fill in your details or call us on 0333 103 9575. We’ll do the rest.
Click ‘Quote and Switch’ and fill in your details or call us on 0333 103 9575. We’ll do the rest.
SMART METER TOP-UP
The Warm Home Discount is a government scheme introduced to help households struggling with the cost of heating their homes
For the most up to date information relevant to you, please tell us where you live by clicking the map below.
| Electricity supplied has been sourced from the following fuels: |
| Electricity supplied by E | |
| Coal | 15% |
| Natural Gas | 75% |
| Nuclear | 4% |
| Renewables | 0.3% |
| Other | 6% |
| Total | 100% |
We’ve put together some of the answers to the questions we’re asked every day. If you can’t find the answer you’re looking for, please contact us using the information below.
Please choose from one of the following options:
SUPPLY LOSS
TOPPING UP
METERS & SMART INSTALLATIONS
You may find the answer to your question here
View your balances, top-up view recent transactions or access your top-up barcode.
View your balances, top-up view recent transactions or access your top-up barcode.